What The Warranty Covers

Most Huslu lighting products include a limited warranty. The period begins on the delivery date shown in the carrier’s tracking record, not the purchase date.

For a covered issue, Huslu provides the replacement part, or the replacement described below, at no charge. The customer pays the shipping cost for that warranty replacement.

• Rechargeable LED table lamps: 3 months. A full replacement is provided at no charge; the customer pays shipping.
• LED bulbs, LED light sources, and LED drivers: 6 months. Replacement parts are provided at no charge; the customer pays shipping.
• Other components of LED fixtures: 2 years. Replacement parts are provided at no charge; the customer pays shipping.
• Fixtures that use a non-LED light source: 2 years. Replacement parts are provided at no charge; the customer pays shipping.

What Is Not Covered

• Damage caused by accident, misuse, abuse, or neglect.
• Ordinary aging, wear, or natural changes in materials.
• Damage caused by the customer, including damage during installation, modification, or use.
• Products purchased through a third-party online auction site.

For an issue that is not covered, replacement parts may be available for purchase. The customer pays for both the parts and shipping.

How To Make A Claim

Email [email protected] with:

• the order number;
• the product name;
• a short description of the issue; and
• clear photos or a video showing the problem.

Please keep the original packaging while the claim is reviewed. Huslu will confirm whether the issue is covered and explain the replacement and shipping arrangement.

Product-page specifications remain the reference for voltage, bulb type, dimensions, and installation requirements. A warranty claim does not change those specifications.

Related Policies

Shipping damage reported within 7 days is reviewed under the Return & Refund Policy. Delivery timing, remote-address fees, duties, and sales tax are explained in the Shipping Policy.

Contact

Email: [email protected]

Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (GMT+8)