Delivery Area

Huslu ships to the United States and many other supported countries and regions.

Availability may vary by product, package size, carrier coverage, and delivery address. Enter the complete delivery address at checkout to confirm availability. If your destination is not available at checkout, contact [email protected] before placing an order.

Shipping Cost

Standard shipping is free for most orders delivered to supported destinations.

Heavy, oversized, fragile, or unusually difficult-to-deliver products may require an additional shipping charge. Additional charges may also apply to destinations that carriers classify as remote or special-service areas.

If an additional charge is required after an order is reviewed, Huslu will contact you by email with the amount and available options before dispatch. No additional shipping charge will be collected without your confirmation.

Expedited Shipping

Expedited shipping may be available for selected products and destinations. Availability, carrier, estimated delivery time, and cost depend on the product size, weight, packaging requirements, and delivery address.

Contact [email protected] before placing the order if expedited delivery is required. We will confirm the available option and charge before you proceed.

Once an expedited shipment has been dispatched, the expedited shipping charge is non-refundable.

Processing And Delivery Time

Estimated delivery time is calculated from the date an order is successfully placed until the carrier records delivery.

Business days are Monday through Friday, excluding applicable public holidays. Delivery estimates are not guarantees and may vary by product, destination, carrier route, weather, peak-season volume, or other circumstances outside the reasonable control of Huslu or the carrier.

Order Processing

Before dispatch, Huslu reviews the order details, product availability, and delivery address. If additional information is needed, our customer service team will contact the email address provided with the order.

Please do not schedule an electrician or installation work until the complete order has arrived and has been inspected.

Address Changes

Contact [email protected] as soon as possible if the delivery address is incorrect. Include the order number and complete corrected address.

We will try to update the address if the order has not entered fulfillment or been shipped. An address change cannot be guaranteed after dispatch.

Shipment Confirmation And Tracking

After an order has been dispatched, a shipping confirmation email containing the tracking number will be sent to the email address used for the order.

Enter the tracking number at 17TRACK to view the latest available updates. Tracking may take several business days to appear after the carrier receives the package.

Separate Packages

Products from the same order may be packed or shipped separately because of differences in size, availability, packaging requirements, or fulfillment location. Each dispatched package will receive its own tracking information when available.

If only part of an order has arrived, review all tracking numbers before contacting us.

Delayed Or Unchanged Tracking

A package may be moving between carrier facilities or transportation stages without receiving a new scan. If tracking has not changed for an extended period, email [email protected] with the order number and tracking number.

Packages Marked As Delivered

If tracking shows that a package was delivered but it cannot be found, check the delivery location, household members, neighbors, building reception, and any safe-place instructions. Also confirm that the delivery address and carrier scan are correct.

If the package is still missing, contact us with the order and tracking details so that the delivery can be reviewed.

Refused Shipments

Once a package has been dispatched, Huslu may be unable to stop or redirect it. If delivery is refused and the carrier returns the package, the customer is responsible for the actual return transportation and carrier charges caused by the refusal.

Any eligible refund will be reviewed after the returned package has been received and inspected. Documented carrier charges resulting from the refusal may be deducted from the refund.

Incorrect Or Incomplete Address

The customer is responsible for providing a complete and accurate delivery address. If a package cannot be delivered because the address supplied with the order is incorrect or incomplete, contact us as soon as possible.

If the carrier returns the package, the customer is responsible for the actual carrier charges associated with the failed delivery and return. After the package has been received and inspected, Huslu will contact the customer regarding redelivery or any eligible refund.

Damage During Delivery

Inspect the product and packaging after delivery. If shipping damage is found, contact [email protected] within 7 days and keep all original packaging.

Include the order number, a description of the damage, clear photos of the product, photos of the inner and outer packaging, and a photo of the shipping label. Please see our Return & Refund Policy for the review and resolution process.

Contact

Email: [email protected]

Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (GMT+8)