Return Window

A return request must be submitted within 14 days of the date the carrier records delivery.

Contact [email protected] before sending any product. Returns require prior approval and a confirmed return address.

Return Eligibility

To be eligible for review, the product must be:

• unused and uninstalled;
• in its original condition and packaging;
• complete with all parts, accessories, hardware, and documentation; and
• securely packed to prevent damage during return transportation.

Products that have been installed, modified, used, stained, damaged after delivery, or returned incomplete may not qualify for a refund.

How To Request A Return

1. Email [email protected] with the order number, the product concerned, the reason for the request, and relevant photos.
2. Wait for our team to review the request and provide written return instructions.
3. Ship the product only to the return address confirmed in those instructions.
4. After dispatch, email the tracking number, tracking link, and photos of the securely packed return.

Do not send a package without prior approval. An unapproved return or a package sent to an unconfirmed address may not be identifiable or eligible for processing.

Return Shipping Costs

For an eligible return that is not caused by confirmed shipping damage, a product defect, or an incorrect product sent by Huslu, the customer is responsible for the return shipping cost. Huslu does not provide a prepaid return label for these ordinary returns.

If a return is required because of confirmed shipping damage, a product defect, or an incorrect product sent by Huslu, Huslu will cover the related return shipping cost.

Always follow the approved return instructions and use the confirmed return address. We recommend using a trackable shipping service and keeping the shipping receipt until the return and refund have been completed.

Shipping Damage Or Product Defects

Inspect the product and packaging promptly after delivery. Report shipping damage or a suspected product defect within 7 days and keep all original packaging while the issue is reviewed.

Please provide:

• the order number;
• clear photos of the affected product;
• photos of the inner and outer packaging;
• a photo of the shipping label; and
• a short description of the issue and a video when it helps demonstrate the problem.

For damage such as broken glass, a dented shade, or a damaged frame, Huslu will first review whether the issue can be resolved with replacement parts. Confirmed replacement parts will be provided at no additional charge.

If replacement parts cannot reasonably resolve the confirmed issue, Huslu may provide a replacement product or another agreed resolution. If a physical return is required because of confirmed shipping damage or a product defect, Huslu will cover the related return shipping cost.

Incorrect Products

If the received product is different from the product ordered, first review the order confirmation to verify the selected model, size, color, and finish. Contact us within 7 days and include the order number and clear photos of the product, product label, packaging, and shipping label.

After Huslu confirms that the incorrect product was sent, we will arrange delivery of the correct product or provide another agreed resolution. If the incorrect product must be returned, Huslu will cover the related return shipping cost as well as the shipping cost for the corrected product.

Missing Parts

Check every layer of the packaging because hardware and smaller components may be packed separately. If a part is still missing, contact us with the order number, photos of everything received, and a description or reference image of the missing component.

Return Inspection

After a returned product arrives, it will be inspected against the approved return request. We will notify you whether the return qualifies for a refund.

If the returned product is incomplete, used, installed, modified, or damaged during return transportation because it was not securely packed, the refund may be refused or adjusted to reflect the product's condition.

Restocking Fee

Huslu does not charge a restocking fee for eligible returns. The restocking fee is $0.

Refunds

An eligible refund is issued to the original payment method after the returned product has been received and inspected. Refund processing may take up to 5 business days.

After a refund is issued, PayPal normally requires an additional 1-2 business days to post the funds. Actual timing may vary depending on the payment provider.

Order Changes And Cancellations

Email [email protected] within 24 hours of placing an order if a change or cancellation is needed.

We will review the request based on the order status. An order that has already entered fulfillment or been shipped may no longer be changed or canceled.

Product Details And Minor Variations

Product-page specifications are the primary reference for dimensions, materials, finishes, voltage, and other product details. Minor differences may occur because of screen settings, photography, material characteristics, manufacturing processes, or manual measurement.

Contact us before purchasing if a specific dimension, finish, material, certification, or compatibility requirement is important for the project.

Contact

Email: [email protected]

Customer service hours: Monday-Friday, 9:00 AM-6:00 PM (GMT+8)